Refund policy

Return & Refund Policy

At Zonia Collections, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

• Returns are accepted within 7 days of receiving your order.
• The item must be unused, unworn, and in its original packaging.
• Products showing signs of use, damage, or missing parts are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Items damaged due to customer misuse
• Products without original packaging
• Clearance or sale items (unless defective)

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be processed within 5–7 business days.

For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or another mutually agreed method.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos.

Contact

For return requests, contact us with your order number.